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Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects You. We use your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.


Creatzy provides tools to help Canadian entrepreneurs, creators, users, to create, develop and promote their talents (each a “Service” and collectively, the “Services”). Creatzy referred to as “our,” “we,” or “us” below.

We know that you care about how your information is used and shared. This Privacy Policy provides details of the way in which we process personal data in line with their obligations under relevant data protection law, including the European Union’s General Data Protection Regulation (the “GDPR”) and other applicable laws (collectively, “Data Protection Law”).

This Privacy Policy explains what information of yours will be collected by Creatzy when you use our Services, how the information will be used, and how you can control the collection, correction and/or deletion of information. Note that certain third parties may be able to identify you across sites and services and over time using the information they process, however, any such processing not done at the direction of us is outside the scope of this Privacy Policy. We are not responsible for the privacy policies, content or security of any linked third party websites or services. We recommend that you check the privacy and security policies of each and every website and service that you visit.

Information we Process

The types of information we process depends on how you use our Services. Many of our Services require users to set up an account, which involves the collection and processing of your name and email address. Other Services may require the collection of additional information. For example, Creatzy helps to connect its community of designers with people and companies in need of their skills. In order to do so, Creatzy collects payments data and other information required to comply with relevant legal obligations. Keep in mind that any sensitive payment information is never stored on our webserver.

The following table explains the types of information we collect and how we collect it. These categories of data may collectively be referred to as “Your Information”.

Information You Provide
Basic Account InformationIn order to use our Services, may require you to register and create an account. Depending on the Service, you will be required to provide a name and email address, and to choose an avatar and username.
Profile InformationPeople use our Services for different reasons. Some are looking for the perfect tools to help them create or share their designs. Others join our community in order to be inspired, or even to find the right designer to help them with a project.

Depending on your needs, you may provide us with additional personal information, including your area of expertise (e.g. branding and logo design) and details of any training courses you have completed for your profile.

Identity InformationFor certain Services, such as creating a shop on Creatzy, we may also be required to collect your full name, date of birth, national identification number, photo identification and other information in order to verify your identify and to comply with applicable law.
Payment and Billing InformationWhatever our users’ individual needs, sometimes we will collect and process payments information. For instance, we collect the credit card information provided to us during checkout, for billing and payment purposes, and to process your transaction. Credit card information is never stored on our webservers.

Additional information, includes billing contact name, postal address and telephone number may be necessary in order for us to provide a particular service.

User-Generated ContentIn order to use our Services, may require you to register and create an account. Depending on the Service, you will be required to provide a name and email address, and to choose an avatar and username.

Users can update their profiles to include custom avatars or photos, along with additional biographical information. They may also upload their designs to the platform, engage in monthly playoffs and even open a shop to advertise their goods or services for sale.

Survey InformationWe may ask you to complete surveys that we use for research purposes, or to evaluate our marketing or support efforts, and in those cases we store the answers given.
Contest InformationFrom time to time, we may offer contests or other promotions. If you choose to enter these contests or promotions, we may collect Identity Information and/or additional information.
Messages and Other CommunicationsOur Services can be used to communicate with us, other members of the community, or with prospective freelance designers or employers.
Automatically-Collected Information
Usage InformationWe automatically collect information about the content and people you interact with, the features and add-ons you use and other actions you take, including applying to certain work opportunities advertised via our Services.
Location DataWhile users can provide their location in the course of using our Services, we also automatically collect certain location information, including your IP address and location information provided by your device.
Device InformationWe automatically collect information from your browser or your device when accessing our Services, and record this data in log files. This includes information such as your unique device identifier, device attributes, device signals, data from device settings, networks and ads data.
Information Collected Through CookiesWhen you visit a Service, we use cookies and related technologies (such as clear GIFs/web beacons) to identify the browser, to identify which page variant a visitor has seen, to determine if a visitor has clicked on a page variant, and to monitor traffic patterns and gauge popularity of service options. Please see our Cookie Policy for more information.
Information Others Provide
Updated Contact InformationWe might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
Non-User Contact InformationWe may provide an option to invite a friend to their Service, in which case we will ask you for that person’s email address and automatically send an email invitation to them.
User ReportsUsers can report content to us, where they feel it infringes intellectual property rights or otherwise violates out our Terms of Service.
Social Media InformationYour Information from social media companies such as Facebook and Twitter who may transfer Your Information to us when you interact with that social media company in connection with our Services or use an alternative sign in to our Services through a social media company.
Analytic and Aggregator InformationYour Information from ad networks, behavioural advertising vendors, market research, and social media companies or similar companies. Further, some of the Information Collected Through Cookies may be provided by third party analytic companies.
Information we Create
Inference Datacertain partners, social media companies, and third parties operating on our behalf create and infer Your Information based on our observations or analysis of Your Information processed under this Policy, and we may correlate this data with other data we process about you. We may combine any of Your Information about you that we receive from you and from third parties.

Creatzy will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes unless we first notify you or obtain your consent, to the extent required by Data Protection Law.

Sensitive Personal Data

Data Protection Law recognizes that certain types of information require additional protection. In particular, the GDPR prohibits the processing of sensitive personal data, other than in certain exceptional circumstances. Sensitive personal data in the EU includes information relating to one’s race or ethnicity, political opinions, religious or philosophical beliefs, membership of a trade union, as well as biometric data and data relating to one’s health or sexual orientation. Certain state laws in the US also have different definitions of sensitive personal data.

We do not knowingly collect or process any sensitive personal data. However, some users may make such information public through their use of our Services. For example, Creatzy permits users to add a biography to their profile. This is a free-text section that allows users to include whatever information they wish, subject to complying with the relevant Terms of Service. Users are in control of what information they share and, to the extent they choose to make sensitive personal data public, they may delete or amend this information at any time.

We collect and process Your Information whenever you use our Services. Consistent with relevant Data Protection Law, we are required to identify a legal basis for each of our processing activities.

Under EU law there are six different bases, which may be relied upon to enable the lawful processing of Your Information. In particular, data controllers may process personal data:

  • where they have received freely given, specific, informed and unambiguous consent from a data subject (“Consent”);
  • where processing is necessary to conclude and perform a contract (“Contractual Necessity”);
  • where processing is necessary to comply with a legal obligation to which they are subject (“Legal Obligation”); or
  • in pursuit of the data controller’s legitimate interests, except where these interests are overridden by the rights and freedoms of individuals (“Legitimate Interests”).

Legal Basis: Consent

Why and how we process your dataCategories of dataPurpose
Depending on the Service, users may decide to customize their profile and provide us with additional information for this purpose. Users have control over what additional information they provide and can amend or update their profile at any time.Profile Information

User-Generated Content

Consent, Business Purposes
We may occasionally ask you to complete surveys to assist us with product or marketing research, or to evaluate our customer service.Survey InformationConsent, Business Purposes, Commercial Purposes
Our Services allow people to build communities, to promote their creative works and to connect with interested parties. Users may choose to add their location information, so as to inform others of where they are based.Location DataConsent, Business Purposes, Commercial Purposes
Users can adjust their device-based settings to enable the sharing of certain information (e.g. Location Data) on the basis of consent obtained for cookies. We use this information for various purposes, including linking Service users’ accounts with their device, for the purpose of delivering targeted advertising.Location Data

Device Information

Analytic Information

Consent, Business Purposes, Commercial Purposes
From time to time, we may offer contests or other promotions that users may choose to enter. We use Your Information as necessary to process your request to enter the contest or take part in a promotion, notify you if you have won or to process delivery of a prize or other related purposes.Contest Data

User-Generated Content

Identity Information

Consent, Business Purposes, Commercial Purposes

Users have the right to withdraw their consent at any time. If they choose to exercise this right, will cease processing personal data on this basis. However, please note that a decision to withdraw your consent cannot affect the lawfulness of processing previously carried out on this basis.

Legal Basis: Contractual Necessity

Why and how we process your dataCategories of dataPurpose
We collect and store certain personal data, so that you can create, manage and control your account, and to verify access rights to our Services.Basic Account Information

Identity Information

Contractual Necessity, Business Purposes
Creatzy offers a range of Services, some of which are free, while others require a once-off payment or a subscription.

Where a user wishes to avail of one of our paid Services, we will need to collect certain information so as to verify their identity and to process their billing. Such paid Services include subscriptions for access to fonts and template documents, upgrades to accounts which allows users to enhance their profile and sell their creations online, or even enrolment in workshops and other training courses.

Basic Account Information

Identity Information

Payment and Billing Information

Contractual Necessity, Business Purposes
From time to time, Creatzy will need to process your information for the purpose of communicating with you (subject to your opt-out rights set described in this Privacy Policy). Such communications may be required to provide you with information about the Services, or to inform you of changes or additions to same.Basic Account InformationContractual Necessity; Business Purposes
Creatzy processes personal data in order to protect against fraud or error, to respond to claims of any violation of our rights or those of any third parties and to enforce this Privacy Policy and to enforce its respective Terms of Service.Basic Account Information

Identity Information

Profile Information

User-Generated Content

Usage Information

Location Data

Device Information

User Reports

Contractual Necessity; Business Purposes

Legal Basis: Legitimate Interests

Why and how we process your dataCategories of dataCCPA Purpose
Over the years, a diverse community of designers, artists and other creatives has been built around our Services. While our users share a passion for content creation and design, they have different interests and needs. Some of our users are drawn to web design, others focus on typography or illustration. We process certain information in order to personalize a user’s experience of our Services and to provide targeted advertising, so that users see the content that is most meaningful to them.Basic Account Information

Location Data

Usage Data

Device Information

Automatically-Collected Information

Social Media Information

Analytic and Aggregator Information

Inference Data

Business Purposes, Commercial Purposes
We process personal data in order to assess service levels, monitor traffic patterns and gauge popularity of different features on our Services with the aim of improving our ServicesUser-Generated Content

Survey Information

Usage Information

Automatically-Collected Information

Analytic and Aggregator Information

Business Purposes
Creatzy processes personal data in order to protect against fraud or error, to respond to claims of any violation of our rights or those of any third parties and to enforce this Privacy Policy and to enforce its respective Terms of Service.All of Your InformationBusiness Purposes
Creatzy process personal data to respond to your requests for customer service.Information You Provide

Usage Information

Location Data

Device Information

Business Purposes
Creatzy may process personal data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Creatzy’s assets, in which personal information is among the assets to be transferred.All of Your InformationBusiness Purposes
Creatzy share certain personal data with third party service providers, in order to provide their Services. For example, Creatzy shares payment information with Stripe and Paypal, in accordance with their respective privacy policies.Basic Account Information

Identity Information

Payment and Billing Information

Business Purposes, Commercial Purpose
Creatzy shares personal data with registered API application providers, in order to deliver relevant design stories and inspiration.Basic Account Information

Additional Account Information

User-Generated Content

Automatically-Collected Information

Business Purposes, Commercial Purpose

Legal Obligation

Why and how we process your dataCategories of dataCCPA Purpose
Compliance with various tax lawsBasic Account Information

Identity Information

Payments and Billing Information

Legal Obligation, Business Purpose
When you exercise your rights under data protection law and make requestsAll of Your InformationLegal Obligation, Business Purpose
To establish and defend against legal claims or comply with lawful requests from government or law enforcement officialsAll of Your InformationLegal Obligation, Business Purpose

Who we share Data with

Creatzy works with third-party service providers who help us to provide our Services. Most of our service providers are located in the US.

For EEA residents, is your information is transferred outside of the EEA, we will adopt measures to ensure that it is protected in a manner that is consistent with our obligations under Data Protection Law, including the European Union’s General Data Protection Regulation.

Transfers to Third Parties
Category of RecipientType of Personal DataPurposeLocation
Hosting providersYour InformationWe rely on cloud service providers to host user data. (Business Purposes)USA
Customer support service providersBasic Account Information, Payment and Billing Information, Messages and Other Communications, Location Data, Device Information and User Reportsprovide support to our customers throughout the world. (Business and Commercial Purposes)CA
Digital trust & safety service provider, for example SiftBasic Account Information, Identity Information, Profile Information, Payment and Billing Information, User-Generated Content, Messages and Other Communications, Automatically- Collected InformationTo identify and prevent fraud on our Services, to uphold our Terms of Service and to keep our users safe. (Business Purposes)USA
Customer data platform service provider, for example SegmentInformation You Provide, Automatically- Collected InformationTo effectively manage customer data, including by standardizing data collection and unifying our user records. (Business and Commercial Purposes)USA
Software visualization service providerUser-Generated Content, Automatically-Collected InformationTo help us better track the performance of our Services. (Business Purposes)USA
Website analytics, for example Hotjar and Google AnalyticsBasic Account Information, Location Data, Usage Information, Analytic and Aggregator InformationTo help us better track the performance of our Services. (Business Purposes)USA
Paid search advertising analytics, for example Google AdsBasic Account Information, Automatically- Collected Information, Analytic and Aggregator InformationTo help reach users of Google Search for the purpose of advertising our Services. (Commercial Purposes)USA
Payment Processing service providers, for example BraintreeBasic Account Information, Payment and Billing InformationTo facilitate payments for our paid Services (Business Purposes)USA
Royalty payment processing service providers, for example PayPalBasic Account Information, Payment and Billing InformationTo facilitate royalty payments to our designers and foundry partners. (Business Purposes)USA
Email help desk service provider, for example Help ScoutBasic Account Information, Location Data, Usage InformationTo provide remote support to our customers. (Business Purposes)CA
Email service provider, for example Mailchimp, Mandrill AppBasic Account InformationTo facilitate the sending of electronic mail, both internally and externally with our users, partners and other members of the public. (Business and Commercial Purposes)USA

In addition to the above, some of our Services are integrated with social media networks and other platforms (e.g., Facebook, Pinterest, and LinkedIn) whereby information may be shared between us and those platforms. For instance, if you interact with our Service through a social media feature such as a plug-in, then you may be granting us on-going access to certain information from that social media account. If you do not want a social media platform to collect or share information about you, please review the privacy policy and privacy settings of the applicable social media property before using such features on our Service.

Your Rights

Data Protection Laws around the world, including the GDPR, provide users with certain rights over how their personal data is used by companies. Consistent with these laws, Creatzy enables users to access, amend and delete the Information You Provide. We also have systems in place to allow you to exercise your rights in respect of Automatically-Collected Information and Information Others Provide, including your rights to object to or restrict the processing of your personal data.

If you would like to exercise any of your rights, please contact the relevant company at the information provided below. Alternatively, you may update or correct certain information, such as your Basic Account Information and email preferences, at any time by logging in to your account settings page.

At any time you may:

  • Decline to Submit Information: You may, of course, decline to submit Personal Information through the Service, in which we may not be able to provide certain services to you.
  • Update Account Information: You may update or correct your account information and email preferences at any time by logging in to your account settings page.
  • Unsubscribe from marketing emails: to unsubscribe from a particular newsletter, click the “unsubscribe” link at the bottom of that email newsletter. When we send newsletters to subscribers we may allow advertisers or partners to include messages in those newsletters, or we may send dedicated newsletters and marketing messages on behalf of those advertisers or partners. We may disclose your opt-out choices to third parties so that they can honour your preferences in accordance with applicable laws.
  • Blocking cookies: certain browsers may be configured to notify you when you receive cookies, or allow you to restrict or disable certain cookies. If you choose to disable cookies, however, that could affect certain features of the Service that use cookies to enhance their functionality. Please see our Cookie Policy. Further, please note our Services do not respond to your browser’s do-not-track request.
  • Disabling local shared objects: we may use other kinds of local storage that function similarly, but are stored in different parts of your computer from ordinary browser cookies, including Flash cookies placed on your device or web browser via the Adobe flash plug-in. Your browser may allow you to disable its HTML5 local storage or delete information contained in its HTML5 local storage.
  • Withdraw Your Consent: Where we are processing Your Information based on your consent, you may change your mind and withdraw your consent at any time. The consequence of you withdrawing consent might be that we cannot perform certain services for you, such as linking to your device or providing certain advertising to you, that are conditioned on your consent.

EU Residents

Creatzy does not target EU consumers. However, EU consumers may browse our site and use our services. Under the GDPR, you have the following rights which may be subject to restrictions under local law: (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to access your personal information and certain other supplementary information, under certain conditions; (iii) the right to object to processing that is based on our legitimate interests, under certain conditions; (iv) the right to deletion of personal information about you, under certain conditions; (v) the right to demand that we restrict processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, are processing, or believe your personal information is inaccurate; (vi) the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vii) the right object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions; (viii) the right to lodge a complaint with a data protection authorities.

Data Security and Data Breach

We care about the integrity and security of Your Information and implement appropriate technical and organizational security measures to safeguard Your Information from unlawful or unauthorized destruction, loss, change, disclosure, acquisition or access.

Creatzy follow generally accepted industry standards to protect the personal data provided to us, both during transmission and after it is received. Examples of our security measures include, as appropriate, physical measures such as locking access to servers, putting in place IT measures such as encryption, and restricting access to your information through approvals and passwords, so it is accessible only on a “need to know” basis.

Your account information is protected by a password. You are responsible for carefully choosing and periodically changing an appropriately-strong password and for maintaining its secrecy. You are also responsible for controlling access to your email communications from Creatzy, and for other security measures, such as signing out after using our Services.

Despite these measures, it is not possible to warrant the security of any information you transmit to Creatzy or guarantee that your information on our Services may not be accessed, disclosed, altered, or destroyed by a breach of any of our technical or organizational safeguards. Your privacy settings may also be affected by changes to the functionality of our Creatzy distributors, such as social networks. We are not responsible for the functionality or security measures of any third party.

Data Retention

We will keep personal data only for as long as is necessary for the purposes for which that personal data are processed, including to provide our Services. The storage periods are determined on a case-by-case basis and will depend on several factors, including:

  • The type of information and the purpose for which it is processed;
  • Any legal requirement to retain the data, including where data was processed on the basis of a Legal Obligation or until the Statute of Limitations has elapsed with respect to possible legal claims or investigations;
  • Whether the data is required for Trust & Safety purposes. For example, where users breach our Terms of Service, we may terminate their account and prevent them from accessing our Services, in order to protect other users. In such circumstances, it may be necessary to retain certain personal data, even after account termination.

Following termination or deactivation of your User account, we may retain the Information You Provide for a commercially reasonable time for backup, archival, contract performance and enforcement, or audit purposes but for no longer than is necessary and only where the information is accurate and relevant for our use. Furthermore, we may retain and continue to use indefinitely all information contained in your communications to other Users or posted to public or semi-public areas of the Service after termination or deactivation of your User account. However, we will only keep this information on the Services where it was posted and will not use this information for any other purpose.

Further Information and Complaints

For users based in the EEA, you have the right to lodge a complaint with your competent data protection supervisory authority. The contact details of each supervisory authority are available on the European Data Protection Board’s website.

Notwithstanding this right, we request that you contact us in the first instance to give us the opportunity to address any concerns that you may have.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Our Service may contain links to other websites that are not operated by us (“Creatzy”). If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions about this Privacy Policy, or data protection queries in relation to any of our services, feel free to contact us at [email protected]

LAST EDITED: 12/17/2023

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