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Refund Policy

Here at Creatzy, our goal is to make every effort to ensure that you are pleased with the assets you purchase. Please keep in mind that since all of our products are digital and cannot be returned, we will do our best to assist you with what you purchased.

Asset Refund Policy

As mentioned before, because of the nature of our marketplace, we only sell digital goods. By this nature, because the products are digital goods, we do not offer refunds (unless it’s an exception). Exceptions below are subject to a 3-day refund window:

      • You purchased two of the same asset: please ensure you contact the creator and ask them for a refund. Please give the owner 48 hours to respond to your request. If you haven’t heard anything back, let us know at [email protected] and we’ll help contact the creator. If we don’t hear back, we’ll initiate a refund.

      • There is a technical issue with the product that the Shop Owner cannot resolve after becoming aware of the issue. Please contact the creator, first. Mention to them the specific information about the technical issue. If you and the creator encounter a consistently reproducible error with the product files that cannot be resolved by the seller, please let us knowNote: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created. 

      • The product was misrepresented in the description. We consider “Misrepresentation” that occurs when the item received does not match the functions or included items described in the product description. It does not include personal opinions on the item’s quality or appearance.
            • For example: An item would be misrepresented if the product description promised clean lines, but the delivered product shows pixelation at 100%. A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.”

      We’re unable to process refunds in the following situations:

          • You (or your client) no longer need the purchased product.

          • You found another product you like better, or you’ve changed your mind about your purchase.

          • You don’t have sufficient expertise to use the product.

          • You don’t have the correct software (described in the listing) to open and edit the product. Software requirements may be listed one of several ways, including “Compatible with” information below the product screenshot, file type, or product description. 

          • You bought an item on accident, and our system shows that the product was downloaded.

          • You feel that the item is of low quality.

          • You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or you are having similar issues related to your internet service.

          • You claim the item is experiencing a technical issue, but you are unable or unwilling to provide sufficient evidence for the technical issue. 

          • Your product purchase was made over 3 days ago.

        All refunds are at the sole discretion of Creatzy.

        Membership Refund Policy

        Refunds on membership fees may be allowed within 3 days of the initial membership subscription if the purchaser has not downloaded any assets. If your membership subscription falls under our 3-Day refund period, please go to your account page to cancel the subscription and notify us. We do not offer partial or prorated refunds for any subscription services.

        Chargeback & Dispute Policy

        Here at Creatzy, we want to make sure you have a great experience with us. If you have questions or issues with your purchase, please make sure to reach out to us at [email protected] and/or contact the creator of the asset in which you purchased from. We will do our best to help resolve any issues you may have.

        If you need a refund for a purchase, please make sure you’ve read through our Refund Policy here up above.

        Please note that we will permanently close accounts from which we have received any chargebacks. Previous purchases will no longer be available for access in this case.

        What if I filed a chargeback on accident?

        Please contact your bank / card issuer to rescind the chargeback. Once you confirm the chargeback has been rescinded, we will be able to re-open your account.

        I didn’t file a chargeback! Why is my account closed?

        Sometimes, if a card is canceled due to being stolen/lost, or is reported to have fraudulent activity, a bank or card issuer may mark all transactions within a specific time period as “fraudulent”. If this is the case for you, please contact your bank or card issuer to rescind the chargeback.

        Please keep in mind that Creatzy reserves the right to change, modify, update, this policy at our sole discretion. It is imperative that you, as a user on our site, are aware of this policy and will check if it has been updated periodically.

        LAST UPDATE: 09/03/2023

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